CNXDriveIs CNXDrive a rental shop?
No. CNXDrive is a marketplace that brings together cars from verified local rental shops. The rental contract is between you and the shop, on the OCPB standard form; we run the booking, take the deposit and help if anything goes wrong. For private-driver trips, the CNXDrive team arranges the driver directly.
What does the price include? Are there extra charges?
The price shown when booking is the total rental you pay — no hidden fees. Checkout splits how much you pay through us and how much you pay the shop at pick-up. The only separate amount is the security deposit the shop collects at pick-up and refunds on return subject to the car's condition, and that amount is also shown before you pay.
How do I pay?
When booking you pay part of the rental online through CNXDrive as a deposit, and the booking is confirmed as soon as the payment succeeds. You pay the rest to the shop at pick-up, together with the agreed security deposit. For private-driver trips, the rest is paid in cash to the driver on the day.
What documents do I need?
The driver must be 21 or older with a valid licence. Foreign drivers need an International Driving Permit (IDP). Bring your original ID card or passport and your driving licence at pick-up.
Why do I verify my identity after paying the deposit?
After the deposit, we ask for photos of your ID card or passport and your driving licence, by 48 hours before pick-up. They are used for the rental contract and a standard rental history check. Photos are watermarked on your device before upload and the shop sees them only for this booking. If the check does not pass, our team cancels the booking and refunds the deposit in full.
Can I cancel, and how much do I get back?
Self-drive: cancel 72 hours or more before pick-up for a full refund of what you paid; less than 72 hours, no refund. With a driver: tell us at least 24 hours ahead to cancel or change. Cancellations go through the CNXDrive team via the channels on our contact page.
What happens if the shop cancels my booking?
Your booking stays confirmed. Our team finds a car of the same or a better class from another partner shop at the same price, at no extra cost to you. If no car can be found in time, we contact you and refund you in full.
When will I know which car I get?
You choose the car model when booking. The shop assigns the exact car (plate number) up to 48 hours before pick-up. All details are on your booking page.
How are private-driver trips priced?
Pick a package or add your own stops and the system prices the trip instantly, including the driver and fuel. Entrance or parking fees at some places may be paid separately on site, as noted on each place. Some periods, such as New Year, need a quote first: our team sends the price to your link and nothing is charged yet.
Where can I see my booking?
After payment you are taken straight to your booking page — keep that link. You can also open My bookings and enter your booking number and the email you booked with.
The scam checker found nothing. Does that mean the shop is safe?
Not necessarily. No result means there is no report that has passed our evidence check yet. Before transferring money, ask for a video call showing the actual car and plate, check that the account name matches the shop, and never pay in full upfront — or book through a platform that holds the deposit, like CNXDrive.
I was scammed by a rental shop. How do I report it?
Press Report a shop on the scam-check page and send the shop's details with evidence such as slips, chats or posts. Our team reviews it before publishing and never shows the reporter's name or contact. If you were just scammed, contact the 1441 hotline or thaipoliceonline.go.th as soon as possible to request a freeze on the scammer's account.